Meet The Team

My name is Mike Wells. I have been a Registered Hearing Aid Audiologist for over 15 years. Having previously completed a Master of Arts degree at Dundee University.

Since then I have gained clinical experience practicing in both the NHS and some of the best independent hearing clinics in the UK. Most recently, I worked as a specialist audiologist for a prestigious Harley Street Clinic in the dispensing of hearing aids and the treatment of tinnitus patients.

Setting up Hear & Now with my wife Yan nearly 6 years ago was the best decision I have ever made. It gives me the privilege to change lives and do a job that really matters every day.

As an independent hearing aid audiologist, we work with all manufacturers and will only recommend the most suitable hearing technology based on your hearing loss, lifestyle and budget.

All I ask of you is to place your trust in me, and I will give my best efforts to make sure that I make a positive difference in your life.

When Mike asked if I would be interested in opening a hearing care practice with him in 2018, I jumped at the idea. As a child I witnessed my grandpa’s daily struggle with his poor hearing, we were delighted when he finally managed to get a pair of hearing aids. Less shouting, more laughter.

I have thoroughly enjoyed welcoming all our patients to our centre and playing a business supporting role during the past 6 years.

Witnessing my colleagues transforming our patients’ lives has inspired me to begin my training to become a fully qualified audiologist. So far, I have successfully completed the BSHAA Approved training program for Hearing Care Assistants. My training will continue until the summer of 2026.

I look forward to offering direct clinical expertise to help our patients hear better and live more fulfilling lives.

I have over 20 years experience in ear irrigation. Having successfully removed ear wax from thousands of ears over the years. I couldn’t think of any better job to do.

I look forward to working at Hear & Now every week, simply to hear the most familiar statement from our patients ‘ Its so good to be able to hear again’.

Having known and worked with Mike and Yan for over 3 years I am proud to be a member of Hear & Now. Our focus is on you and your ears only.

I feel Hear & Now is the best place for people who are looking to hear better.

Hello, my name is Joy. I am your customer service coordinator here at Hear & Now. I have over 35 years’ experience in the customer service industry. I have now joined the fantastic team at Hear & Now and I love it.

I am the friendly face at the front desk. I welcome calls and inquires. I appreciate how challenging and frustrating it could be when one is not able to hear as well as one would like to. I will do my best to ensure that we understand and meet all of your hearing requirements. I look forward to meeting and speaking with you.

With many years in customer service, I am here to ensure that your experience with Hear and Now is welcoming and seamless. I also look after our social media and marketing newsletters.

I really enjoy speaking with our customers and hearing their stories. It is wonderful to see how much we can improve someone’s life and experiences once they have visited us.

I look forward to welcoming you to Hear and Now.